How to Fix Common Family Tree Maker Sync Problems?

 

How to Fix Common Family Tree Maker Sync Problems

Family Tree Maker (FTM) is a popular genealogy software that allows users to organize their family history research and connect to Ancestry.com for syncing and sharing. While the sync feature provides convenience by keeping your data up to date across platforms, users often face sync problems that can cause frustration.

Causes of Sync Problems

1.Internet Connectivity Issues: Syncing requires a stable internet connection.

2.Software Updates: Running an outdated version of Family Tree Maker can lead to sync failures, especially if updates include critical fixes.

3.Data Corruption: Large or corrupted files, such as those with excessive media items, can disrupt syncing. This could be due to malformed data or incompatible entries.

Solutions to Sync Problems

1.Check Your Internet Connection: Make sure you have a stable and strong internet connection.

2.Update Family Tree Maker: Regularly check for software updates. Developers frequently release patches that resolve known sync issues.

3.Monitor Ancestry.com Status: Visit Ancestry’s status page to see if the site is undergoing maintenance. If there are server issues, wait and try syncing later.

4.Perform a Compact and Repair: Family Tree Maker has a built-in “Compact File” utility that can help fix data corruption. Use this feature to clean up your database and attempt to sync again.

Conclusion

Family Tree Maker’s sync problems can be frustrating, but with a proactive approach, you can often resolve or mitigate these issues. By ensuring a strong internet connection, keeping the software updated, optimizing your data, and monitoring server statuses, you can maintain a more stable and successful syncing experience.